Description
At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.
We are looking for a Senior Engineer to join the team that builds and maintains a wide range of APIs and core services that support customer data management and integrations. We empower our customers and developers to move their data to best leverage our AI Agent, including Intercom’s MCP functionality. Our team also manages strategic integrations with apps like Salesforce, Stripe, Shopify, and others, ensuring seamless data synchronization across external systems.
As a senior engineer, you will lead complex team level projects from ambiguous customer problems to delivered technical solutions. You will contribute to all phases of software development including ideation, prototyping, design and implementation. You will collaborate with Product, Design, and Partnerships teams to ensure our data services meet business needs and provide a great developer experience.
You will design, develop, and maintain Intercom’s APIs, making sure they are feature rich, performant, robust, and well documented. You will build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify. You will implement systems to monitor what we have built, to detect and surface both bottlenecks and problems with queues, workers and data quality issues.
You will play an active role in the hiring, mentoring, and career development of other engineers. You will raise the bar for technical standards, performance, reliability, and operational excellence across Intercom.
Our ideal candidate has 5+ years industry experience in a software engineering role. They can demonstrate significant impact that their work has had on the product and/or the team. They have deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.). They are proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.
They have experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. They understand modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions. They have strong problem-solving skills and a collaborative mindset. They have experience as a technical lead for team level projects.