IT Manager

Job Summary

We are seeking an experienced IT Manager to oversee the day-to-day operations of our IT function at Pave. As a key member of our Engineering team, you will be responsible for ensuring the stability, security, and compliance of our IT systems, as well as managing a team of IT professionals.

Responsibilities

IT Operations & Platform Management

• Own and maintain core IT platforms across the company, including Google Workspace, Okta, and Iru.
• Manage day-to-day identity and access administration: provisioning, deactivation, permissions, and device management.
• Act as the go-to technical expert for the business, owning issues through to resolution.
• Support and maintain AV equipment across the office, including conference rooms and all-hands/company-wide meeting setups.
• Support a global, distributed workforce across Pave's offices, including San Francisco, New York City, Salt Lake City, the United Kingdom, and Poland.
• Monitor system health, uptime, and security posture across managed platforms.

Team Leadership

• Manage a single IT FTE based in the SF office, including day-to-day direction, coaching, and performance feedback.
• Set priorities and workload for the contractor, balancing reactive support needs with planned project work.

Security & Compliance

• Partner with the Security team on access controls, audits, and compliance requirements (e.g., SOC 2, ISO 27001) as they relate to IT-managed systems.
• Maintain security best practices across endpoints, identity systems, and IT-owned infrastructure and AI infrastructure.

Vendor & Budget Management

• Own and maintain the relationship with CDW, Pave's primary hardware supplier and SaaS channel partner, as well as other direct IT vendor relationships.
• Manage the IT budget, including software licensing and hardware procurement.

Cross-Functional Support

• Design and maintain stable integrations between IT-owned systems and the business tools each department relies on, looking for opportunities to automate manual work.
• Understand the technology needs of departments across the business and use that insight to shape what IT prioritizes, builds, and automates.

Requirements

Required Qualifications

• 6+ years of hands-on IT generalist experience, spanning systems administration, end-user support, and vendor coordination in a company with a distributed, multi-office workforce.
• Experience delivering high-touch, white-glove onboarding for new hires, from equipment setup to account provisioning.
• Hands-on experience administering core IT/business platforms (e.g., Google Workspace, Okta, Iru, and Claude Code).
• Experience managing IT operations end-to-end: support, access management, device management, and vendor relationships.
• Demonstrated experience partnering cross-functionally with non-technical departments (e.g., Finance, Revenue Operations).
• Strong written and verbal communication skills.
• Ability to lift up to 50 lbs (e.g., for hardware setup, shipping, and office equipment needs).
• Bachelor's Degree.

Preferred Qualifications

• Experience managing or directly overseeing a team or contractor.
• Familiarity with enterprise security/compliance requirements (SOC 2, ISO 27001) and how IT intersects with them.
• Experience managing IT budgets and vendor contracts.
• Background in high-growth B2B SaaS environments.

Compensation and Benefits

• Targeted cash compensation for this role: $144,000-180,000 Base + Equity.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Unlimited PTO and flexible work arrangements.
• Lunch and dinner stipends plus fully stocked kitchens.
• Quarterly education stipend to invest in the skills and knowledge that matter most to you.
• Robust parental leave.
• Commuter stipend.