ServiceNow Developer

Capgemini is seeking a highly skilled Senior ServiceNow Developer with strong hands-on expertise in designing, developing, and enhancing ServiceNow solutions for large-scale enterprise environments. This is an Individual Contributor role requiring deep technical capability, problem-solving skills, and collaboration with architects, business analysts, and cross-functional delivery teams.

Key Responsibilities:

ServiceNow Development & Customization

• Design, develop, and enhance ServiceNow applications and modules.
• Hands-on development across ITSM, ITOM, CMDB, and Service Catalog.
• Build and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs (Access Controls).

Workflows & Portal Development

• Build workflows using Flow Designer and Workflow Editor.
• Configure and enhance Service Portal / Employee Center.

Integrations & Platform Support

• Implement integrations using REST, SOAP, MID Server, and IntegrationHub.
• Perform unit testing, defect fixing, and code optimization.
• Support platform upgrades, feature enhancements, and L3 production issues.

Governance & Best Practices

• Follow ServiceNow coding standards, platform best practices, and security guidelines.
• Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.

Requirements

• Experience: 5 years to 12 years
• Strong hands-on experience with ServiceNow development.
• Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
• Solid understanding of ITSM processes (Incident, Problem, Change, Request).
• Experience with CMDB, Discovery, and Service Mapping.
• Experience integrating ServiceNow using REST/SOAP.
• Working knowledge of Agile/Scrum methodologies.
• Experience in GRC

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.