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Intercom

Manager, Account Executives (MidMarket)

Intercom
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hybrid executive full-time Competitive salary and meaningful equity San Francisco, California

First indexed 25 Apr 2026

Description

We are seeking a highly effective Sales Leader to lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high-performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.

The ideal candidate will excel at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.

Responsibilities:

  • Sales Strategy Execution:
  • Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.
  • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.
  • Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.
  • Performance Management:
  • Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.
  • Track individual and team performance using CRM tools and reporting dashboards.
  • Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.
  • Cross-Functional Collaboration:
  • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
  • Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
  • Customer Focus:
  • Maintain a strong understanding of customer needs and market trends to support the team in closing deals.
  • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
  • Reporting & Analytics:
  • Regularly report on team performance, sales pipeline, and market conditions to senior management.
  • Provide data-driven recommendations to improve sales performance and achieve growth targets.

Requirements:

  • 5+ years in a quota-carrying new business IC role with proven success.
  • Experience working on complex and strategic deals (involving procurement, legal, security).
  • 3+ years management experience.
  • Previous experience building and executing on outbound sales motions.
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus.
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately.
  • Proven experience-and passion for-teaching and developing top talent.
  • Experience developing GTM strategy, building, and executing operational plans.
  • A builder of businesses, with the ability to attract and develop the best talent in the industry.
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal).
  • Adaptive, with the ability to balance short-term and long-term priorities.

Benefits:

  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events for Intercomrades, friends, and family!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

OTE range for this role is targeted at $228,000 - $349,375 for the San Francisco Bay Area.

This listing is enriched and indexed by YubHub. To apply, use the employer's original posting: https://job-boards.greenhouse.io/intercom/jobs/7345261