Description
We're looking for a Technical Account Manager to join our customer engineering team and help us build the next generation of database infrastructure.
As a Technical Account Manager, you will serve as the primary point of contact and advocate for the customer across a portfolio of enterprise accounts. You will oversee the customer onboarding experience, interface with internal and external stakeholders, and manage the negotiation of project milestone adjustments with customers.
Key responsibilities include developing methodologies to enhance efficiency for individual customer engagement and support interactions across multiple accounts, ensuring that product-related inquiries are addressed promptly, and collaborating cross-functionally to complete a diverse range of projects.
To be successful in this role, you will need to understand at a conceptual level deeply technical conversations, make well-reasoned prioritization decisions, and empathize with customers. You will also need to have strong communication and interpersonal skills, as well as the ability to work well with a wide range of teams.
The ideal candidate will have 1-2 years of relevant experience in Technical Account Management, working knowledge of or prior experience providing customer support, and willingness to explore and learn new technologies.
In return, you will be part of a team that is redefining how high-growth companies manage data at scale, working with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. You will have the opportunity to build the platform that powers world-class apps used by hundreds of millions of users worldwide.