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Intercom

Manager, Relationship Managers (SMB)

Intercom
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hybrid senior full-time $247,900 - $296,055 Chicago, Illinois

First indexed 18 Jun 2026

Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We're looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

What will I be doing?

  • Lead and develop an AI-fluent RM team
  • Own the business and deliver results
  • Enable modern, value-based and technical selling
  • Partner cross-functionally and shape the org

What skills do I need?

  • Required:

+ 2 years Sales Management experience + Experience selling SaaS solutions in a quota-carrying environment + Experience managing and developing revenue-owning individual contributors + Strong coaching and talent development skills, particularly with early-career sellers + Demonstrated ability to forecast, inspect deals, and operate with rigor at scale

  • Nice to have:

+ Experience in Small Business, Scale, or Commercial sales motions + Exposure to selling technical or AI-enabled products + Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message) + Experience helping customers adopt new technology

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

The OTE range for candidates within the Greater Chicago Area is $247,900 - $296,055.

This listing is enriched and indexed by YubHub. To apply, use the employer's original posting: https://job-boards.greenhouse.io/intercom/jobs/7583181