Checker Acct Servicing and Mnt

Join our team as a Checker Acct Servicing and Mnt in Kuala Lumpur.

As a Checker Acct Servicing and Mnt, you will be responsible for supporting and assisting managers to ensure the day-to-day services/requests of client services team complete for Global Private Banking (GPB) Asia Private Banking (Hong Kong and Singapore).

Key responsibilities include:

• Checking and validating the data capture in system for all account service requests accurately and timely within Service Level Agreement (SLA) and comply with standards and policy.

• Supporting the implementation of change programmes that impact the direct team or process.

• Checking and completing the annual processes (e.g. CRS/FATCA attestation, W-Form renewal, TIN collection, etc) completed on time with high quality standard.

• Handling business partners’ inquiries promptly within reasonable time.

• Reporting exception and irregularities promptly for management awareness.

• Providing guidance to junior staff and new joiner.

• Sharing best practices to improve internal process within the team.

• Maintaining effective communication with Front-office and CLM team.

• Participating in business initiatives/projects as team representative to provide input, conduct user acceptance test and provide sign-off for implementation.

• Handling business reporting matrix and any other ad-hoc remediation tasks.

To succeed in this role, you will need:

• Ideally some working knowledge of Anti Money Laundering (AML), regulatory compliance within the banking and financial services industry with more than 3 years experiences

• Minimum of a bachelor’s degree in business/ finance or relevant work experience.

• Proven customer service, account opening/closure and/or CRS and FATCA experience is preferential.

• Strong teamwork initiative and good communication skills.

• Ability to work with a wide range of stakeholders.

• Familiarity with Microsoft Word, Microsoft Excel, and Internet Explorer. Advanced Excel skills is an advantage.

• Strong written and communication skills in English.

• Self-motivated, strong teamwork initiative and able to work independently.

• Able to read and write Chinese (or Cantonese) is welcomed.