Description
We are seeking an Implementation Manager to join our team! As an Implementation Manager, you will make a significant impact by partnering with multiple functions across the organization. You will collaborate with internal and external stakeholders, lead project management efforts for multiple customer implementations, and ensure clear communication and strong relationships.
The ideal candidate is highly organized, a clear written and verbal communicator, and proactively identifies and acts on opportunities to improve the way we work. You will report directly to the Director of Capital Solutions.
Responsibilities:
- Client Management: Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders.
- Implementation Oversight: Collaborate with clients and internal stakeholders to assess project scope, establish delivery milestones, and find and resolve ambiguity before it impacts the project.
- Workflow Optimization: Analyze current implementation processes and workflows to identify opportunities for improvement.
Requirements:
- 5+ years of experience in consulting, strategy, banking, enterprise technology, or a related client-facing role.
- Strong project management skills and the ability to manage multiple complex projects simultaneously.
- Excellent problem-solving abilities with a customer-centric mindset.
- Exceptional communication and interpersonal skills, with the ability to build trust across all levels of internal and external stakeholders.
- Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting plans as needed to meet evolving client needs.
About Setpoint: Setpoint provides purpose-built capital and technology to asset-backed borrowers and lenders. Our platform verifies and stores documents, automates critical calculations and compliance reporting, and digitizes assets.
Benefits:
- Competitive salaries
- Stock options
- Medical, dental, and vision coverage
- 401(k)
- Short-term and long-term disability coverage
- Flexible vacation
Compensation: $120,000 - $150,000 dependent on multiple factors, which may include the successful candidate's skills, experience, and other qualifications.