Product Operations Technical Support Engineer, Edge Compute Systems

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

ABOUT THE TEAM

Connected Warfare Division is focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations.

Our Edge Compute and Communications (ECC) business line, within the Connected Warfare division, delivers robust, high-performance computing and secure communications solutions directly at the tactical edge.

ABOUT THE ROLE

As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions.

Responsibilities

• Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities.
• Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution.
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team.
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation.
• Support Anduril's global customers through proactive communications and detail-oriented execution.
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality.
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders.
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users.
• Travel as required to support customer needs and operations.

Required Qualifications

• 4+ years of technical support experience with a focus on final-tier customer concern support.
• Experience supporting and/or performing incident-driven workflows requiring analysis, triage, and prioritization.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Ability to work non-standard hours and weekends as needed.
• Ability to obtain and maintain a U.S. Secret Security clearance.

Preferred Qualifications

• BA or BS degree from an accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar.
• Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user.
• Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.
• Applicable industry certifications (e.g., CompTIA Network+, CCNA, Linux+).
• Familiarity with and/or experience administrating NixOS systems.
• Experience working as a system administrator.
• Experience executing sustainment and reliability workflows for a defense-focused service or product.
• DOD, Law Enforcement, or other Government agency experience preferred.
• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Experience performing trend analysis to inform business decisions.
• Strong aptitude for problem-solving in unstructured situations at the interface of hardware, software, and networking.
• Proven ability to master a technical system and support it in operational environments.
• Daily practice of excellence and rigor.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Active SECRET (or higher level) security clearance.

Benefits

• Comprehensive medical, dental, and vision plans.
• Income protection: life and disability insurance.
• Generous time off: highly competitive PTO plans.
• Family planning and parenting support.
• Mental health resources.
• Professional development: annual reimbursement.
• Commuter benefits.
• Relocation assistance.
• Retirement savings plan: Traditional 401(k), Roth, and after-tax options.