Lead Product Designer

At Twilio, we're shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences.

We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products.

Responsibilities:

• Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console.
• Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos.
• Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform.
• Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams.
• Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations, centralized delivery event logs, and real-time diagnostic dashboards.
• Scale Design Systems & Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives.
• De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives and fragmented customer journeys into a clear, unified 2027 strategic product roadmap.

Qualifications:

• 8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.
• Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.
• Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level, balancing highly technical backend trade-offs, and directly shaping multi-year product roadmaps.
• Mastery of Technical Complexity: Experience taking abstract, technical infrastructure primitives (e.g., complex APIs, SDK integrations, distributed data layers) and translating them into seamless, developer-friendly mental models.
• Team Multiplier: Experience mentoring other designers, building design frameworks, and driving structural change within a scaling UX organization.
• AI-Powered UX Mindset: We’re building a UX team that's thoughtful about how AI is changing the way products are built, as well as how our work gets done.

Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $168,570-$187,300
• Based in the San Francisco Bay area, California: $187,200-$208,000