Chief Operating Officer (COO) & Deputy Trust Officer, Bridge

We are seeking a Chief Operating Officer (COO) & Deputy Trust Officer to oversee the bank's daily operational performance, ensuring safe and sound delivery of stablecoin issuance, custody, reserve, and settlement workflows. The COO & Deputy Trust Officer will also help fulfill fiduciary obligations under OCC expectations (12 CFR Part 9).

Key Responsibilities:

• Lead all day-to-day operational functions for the trust bank, including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.
• Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.
• Oversee operational readiness for product changes, new asset types, new partners, and new currencies.
• Work closely with engineering to ensure operational workflows are ready to go.

Deputy Trust Officer Responsibilities (12 CFR Part 9):

• Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.
• Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.
• Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.
• Act as acting Trust Officer when designated by the President/Board.

Operational Controls & Regulatory Compliance:

• Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.
• Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.
• Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.
• Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.

Cross-Functional Execution & Program Management:

• Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.
• Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.
• Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.

Third-Party & Vendor Oversight:

• Oversee relationships with banking partners, reserve custodians, and critical vendors.
• Ensure all partners meet OCC third-party risk expectations.
• Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.

Operational Resilience & Incident Response:

• Own the bank's operational continuity, incident management, and crisis playbooks.
• Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.
• Oversee post-incident assessments and ensure timely remediation.

Board and Executive Reporting:

• Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.
• Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.