Sales Associate

At Gusto, you're part of a team on a mission to grow the small business economy.

Your role as a Sales Associate involves helping small business customers choose Gusto, interacting with them via email, chat, and live phone interactions. You'll match Gusto's people platform offering to their specific business needs, exercising advisory sales skills and demonstrating sophisticated customer success skills.

Shift & Schedule:

• Mandatory training period from August 3 - August 21, held Monday through Friday, 9:00 AM - 5:00 PM MST.
• The week of August 17 - 21 includes an in-person training in Denver, CO.
• Post training, operating hours run from 6:00 AM to 6:00 PM Mountain Time.

You'll be assigned to an 8-hour shift within those hours, with shifts ranging from 6:00 AM - 3:30 PM MT to 9:30 AM - 6:00 PM MT. Schedules are set in 90-day blocks and assigned through a performance-based bidding system.

Day-to-Day Tasks:

• Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers.
• Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked.
• Be a Trusted Advisor: Help customers select Gusto as a payroll platform.
• Support Onboarding: Guide customers through account setup and initial onboarding.
• Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction.
• Master Advisory Selling: Exercise and refine solutions selling skills for small businesses.
• Grow at Gusto: Participate in community and career development opportunities.
• Use AI-powered workflows as a core part of how you sell.

Requirements:

• Sales Experience: 1 year minimum previous experience working in a high volume sales or customer service environment.
• Customer-First Mindset: A commitment to customer empathy and ethical business practices.
• Drive to Excel: Passion to achieve goals and improve your craft.
• Strong Communicator: Excellent communication skills both via phone and email/chat.
• Adaptable & Driven: Motivated by challenge and adaptable to change.
• AI: Proven, day-to-day experience integrating AI into how you work.

Compensation:

• Cash compensation range: $23.00 - $24.50 per hour.

Work Environment:

• Physical office spaces in Denver, San Francisco, and New York City.
• Hybrid work model: 2-3 days per week in office.