Customer Success Engineer, EMEA

GitLab is looking for a Customer Success Engineer to provide deep subject matter expertise on GitLab technical and product solutions and best practices.

The Customer Success Engineer (CSE) role provides technical guidance, goes in-depth on use case implementation, and demonstrates the value of GitLab product capabilities.

Responsibilities:

• Engage with customers in a technical consultancy and advisor role during the post-sales process
• Provide technical, architectural, and best practice guidance
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise
• Focus on solution-based programs customized to fit individual customer needs
• Develop and collaborate on customer workshops, demos, and other enablement
• Maintain specialty competency in one or more technologies related to GitLab's market focus
• Continuously improve professional skills with a focus on personal mastery and team learning

Requirements:

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning)
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Technical experience in development or systems engineering
• Demonstrated capacity to clearly and concisely communicate about complex technical problems
• Exceptional verbal, presentation, and written communication skills

Benefits:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave