KYB/KYC Operations Associate, Bridge (CDMX)

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide.

We're looking for a KYB/KYC Operations Associate to join the KYC and KYB Team within the Risk Ops organization in Bridge Operations.

Responsibilities

• Conduct thorough Know Your Customer (KYC) reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Mexico's regulatory requirements.
• Demonstrate a deep understanding of KYC, KYB, and anti-money laundering (AML) regulations specific to the Mexico financial services industry, and apply this knowledge to your daily analyses.
• Exercise sound judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer.
• Handle high-complexity KYC and KYB-related assignments and tasks with a sense of urgency, while promptly resolving incoming requests from internal teams, financial partners, and other external parties.
• Adhere closely to process documentation and draft clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities.
• Actively participate in building a new team and operational culture focused on robust KYC and compliance practices within the organization.
• Leverage your expertise in KYC, KYB, and AML to identify and escalate any suspicious customer activity or high-risk profiles to the compliance team for further investigation and action.
• Collaborate cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the Mexican market.

Minimum requirements

• Bilingual in English: Excellent conversational, written, and reading skills.
• Professional experience: 2+ years of experience in risk or any type of customer-facing roles within a fast-paced environment.
• Resilience and adaptability: Proven ability to thrive in evolving environments, remain composed under pressure, and confidently navigate ambiguity.
• Structured mindset: A logical, disciplined approach to problem-solving with a relentless focus on accuracy and attention to detail.
• Proactive problem-solver: A self-starter capable of working independently to analyze complex data and make sound, defensible investigative decisions.
• Process improvement: The ability to identify operational gaps and proactively implement solutions to enhance workflow efficiency.
• Effective communication: Strong written, verbal, and interpersonal skills to clearly articulate findings and recommendations to internal teams and financial partners.
• In-office presence: Full availability to work 100% on-site at our office in Reforma, CDMX.