Senior Environmental Sustainability & ESG Manager

Job Overview

Join Twilio as a Senior Environmental Sustainability & ESG Manager. This role involves implementing, operating, and improving the company's environmental sustainability and ESG programs.

Responsibilities

Strategy, Governance, and Leadership

• Develop and maintain the company's environmental sustainability and ESG strategies.
• Benchmark practices against peers to inform refinements or new approaches.
• Oversee Greenhouse Gas (GHG) target setting and implementation pathways.
• Maintain sound ESG governance practices, including climate risk integration into the Enterprise Risk Management (ERM) process.
• Develop strategies for internal engagement on climate and ESG initiatives.

ESG Regulatory Compliance and Reporting

• Track and implement environmental and ESG regulations, standards, and frameworks.
• Manage compliance programs and establish new processes where gaps exist.
• Coordinate with Legal, Technical Accounting, and Risk teams for compliance readiness.
• Oversee voluntary reports, such as the annual Impact Report.
• Direct the execution of Climate Risk Assessments and Double Materiality Assessments (DMA).
• Monitor and recommend alignment with third-party reporting frameworks.
• Support internal and external sustainability reporting.

Commercial Alignment and Stakeholder Management

• Develop a strategy for responding to RFPs, customer questionnaires, and inquiries.
• Serve as the ESG SME during contract negotiations.
• Review and approve submissions to ESG rating agencies.
• Partner with internal stakeholders to integrate sustainability considerations into strategic programming.
• Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts.

Qualifications

Required

• 8-10+ years of experience in environmental sustainability, climate, or related fields and ESG.
• Demonstrated experience executing sustainability programs.
• Proven experience developing and implementing sustainability initiatives within a global organization.
• Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting.
• Experience partnering with Legal, Finance, or Compliance functions.
• Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations.
• Strong written and verbal communication skills.

Desired

• Experience in the technology sector or high-growth environments.
• Familiarity with climate accounting and environmental data systems.
• Proactive in learning and adapting to new systems, platforms, and emerging technologies.
• Bachelor’s degree required; advanced degree or certifications a plus.

Location and Travel

• This role is remote but not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• Occasional travel may be required for project or team in-person meetings.

What We Offer

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Equity plan and corporate bonus plan

Compensation

• Estimated pay ranges: $141,520 - $176,900 (varies by location)
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.