Description
Job Summary
Reporting to the Director, Revenue Accounting, this position will play a highly impactful role in building and scaling a world-class revenue accounting function at Intercom. You will collaborate across Revenue, Finance, IT, Legal, and GTM teams to ensure accurate and efficient revenue operations as the business continues to grow.
Responsibilities
- Lead key components of the monthly, quarterly, and annual revenue close processes, ensuring accuracy, completeness, and timeliness.
- Build, lead, and inspire a high-performing revenue accounting team, bringing a strong passion for people management, coaching, and creating an environment where individuals can thrive.
- Own and standardize reconciliations for revenue-related accounts, including deferred revenue, unbilled AR, and related balance sheet accounts.
- Perform and enhance flux and variance analyses for revenue and related accounts, identifying key drivers and explaining business trends.
- Partner cross-functionally with Revenue Operations, Billing, Deal Desk, and GTM teams to ensure accurate and scalable revenue processes.
- Ensure compliance with ASC 606, including proper treatment of SaaS and usage-based revenue streams.
- Support and operationalize revenue recognition within NetSuite ARM (Advanced Revenue Management), ensuring system integrity and accurate outputs.
- Collaborate with Finance Systems and Data teams to improve data flows and reporting, leveraging tools such as Snowflake.
- Monitor and assess the accounting impact of new product offerings, pricing changes, and contract structures, ensuring proper revenue treatment.
- Drive process improvements and automation initiatives, including the use of AI tools to streamline reconciliations, reporting, and close activities.
- Develop, document, and maintain strong internal controls over revenue processes, ensuring audit readiness.
- Support external audits, including preparation of documentation and responding to auditor inquiries.
- Lead and support systems implementation and enhancement projects across the quote-to-cash cycle, including defining revenue accounting requirements, partnering closely with Finance Systems teams, and driving UAT efforts for system changes and new product launches.
Requirements
- Bachelor’s degree in Accounting or Finance; CPA strongly preferred.
- 5–7+ years of progressive accounting experience, with a strong focus on revenue accounting (SaaS/Usage experience preferred).
- Strong experience leading or supporting month-end close processes, including reconciliations and variance analysis.
- Experience with NetSuite, including NetSuite ARM (Advanced Revenue Management) as a revenue accounting engine.
- Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a strong plus.
- Demonstrated ability to standardize processes and improve operational efficiency.
- Interest in and experience leveraging automation and AI tools to enhance accounting workflows.
- Strong analytical, problem-solving, and communication skills, with the ability to translate complex data into actionable insights.
- Ability to work cross-functionally and influence stakeholders across Finance, GTM, and Systems teams.
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced, high-growth environment.
- High level of ownership, accountability, and a proactive, “build and improve” mindset.
Benefits
San Francisco/Chicago We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews – great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
Work Environment
We have a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Diversity and Inclusion
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.