Description
We're building a dedicated Strategic Accounts team to own ElevenLabs' most important customer relationships in North America, and we're looking for a high-impact Strategic Account Executive to be among the first hires.
This is a named-account role with a focused portfolio. You'll drive new business and expansion inside complex enterprise organizations, building multi-threaded executive relationships and positioning yourself as a trusted advisor to senior stakeholders navigating real transformation - across customer experience, product, and operations.
These aren't transactional engagements. You'll architect custom solutions that combine our technology and services, collaborate cross-functionally to deliver measurable outcomes, and bring field intelligence directly into our product roadmap. You're not just executing a playbook - you're writing it.
In this role, you will:
Own and grow a focused portfolio of strategic accounts, driving both net-new business and expansion Develop and execute multi-year account strategies across business units, geographies, and use cases Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions) Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders Act as a strategic advisor, educating on emerging trends and shaping customers’ long-term AI roadmap Partner cross-functionally with Solutions Engineering, Customer Success, and Partnerships to deliver and expand Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights Feed learnings from the field into the product roadmap and broader strategic sales playbook Drive creative outbound and high-touch engagement strategies (onsites, exec briefings, events)
Requirements:
6-10+ years of quota-carrying experience with a focus on strategic / enterprise accounts Proven track record of closing and expanding seven-figure+ deals within named accounts Experience leading complex, multi-threaded sales cycles across large organizations Strong ability to drive land-and-expand motions and long-term account growth Experience scoping consultative, custom deals that go beyond standard SKUs Technical fluency - able to engage product and engineering leaders on APIs, integrations, and architecture Executive presence with the ability to influence C-suite stakeholders and long-term strategy Track record of translating customer needs into product feedback and roadmap influence Creative, self-driven approach to outbound and pipeline generation Comfortable operating in a high-growth, ambiguous environment, building playbooks from scratch Willingness to travel for customer engagements (onsites, QBRs, executive meetings) Strong bias toward action, ownership, and leveraging AI in day-to-day workflows