Description
Join our European Operations team and support the expansion of Flexport into Poland. As an Operations Associate, you will spend the first 4-6 months embedded in our DACH HQ in Hamburg to master the Flexport operating processes, systems and software.
Your responsibilities will include:
- Setting up and executing the end-to-end movement of shipments within a regional network.
- Coordinating multimodal supply chain operations within your region.
- Ensuring the highest standard of Flexport quality by handling shipments on-time and exceptions appropriately.
- Supporting the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness.
- Representing Flexport's value proposition by leading business implementation and shipment execution for new clients and opportunities.
- Acting as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalating issues as needed.
In this role, you will be responsible for setting up and executing the end-to-end movement of shipments within a regional network. On a day-to-day basis, you will coordinate multimodal supply chain operations within your region. This role will focus on driving a first-class customer experience by obsessing over quality and on-time performance.
Ideal candidate will have a successfully completed BA/BS degree in Logistics, Supply Chain, Business or high-level vocational qualification equivalent, 1-2 years of experience in freight forwarding, logistics / supply chain, and/or ocean freight operations (multimodal operations experience is a plus) in Poland, knowledge and understanding of local Port / Terminal software systems, and fluency in English and Polish (other European languages are a plus).
As a key member of our Operations team, you will be responsible for seamless coordination of day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking. You will also assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
If you're eager to tackle global challenges that impact business, society, and the environment, come join us!