Jnr Stateroom Steward (Japanese Speaking) - PTAMI

Job Description:

As a Jnr Stateroom Steward, you will be responsible for providing exceptional service to our officers in their staterooms. This includes maintaining a clean and sanitized environment, anticipating and meeting their needs, and ensuring that their stateroom is prepared to the highest standards.

Key Responsibilities:

• Consistently exceed housekeeping targets and other key result areas, reducing friction points and avoiding negative surprises.
• Embrace and utilize Princess MedallionClass products, services, and applications.
• Be accountable and take ownership of a consistent product delivery and correctly apply the Service Excellence philosophy.
• Collaborate with other onboard teammates to provide an outstanding guest experience.
• Maintain the Company's standard of housekeeping, sanitation, and maintenance according to HESS protocols.
• Prepare and consistently maintain a clean and sanitized, welcoming, and personalized room experience for our officers in accordance with brand standards.
• Anticipate and take ownership of our officer needs and requests.
• Take ownership of maintenance issues and follow up for timely resolution.
• Support the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc.
• Actively learn and be knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
• Responsibly use consumable items, stateroom supplies, linen, and cleaning chemicals, avoiding unnecessary waste.
• Maintain assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Embrace an inclusive and diverse culture, instill our Shared Purpose, Core Values, and CRUISE service essentials.
• Share best practices and efficiencies with the Rooms Division leadership team and colleagues.
• Embrace Company updates and strategies to deliver on our guest experience commitment.
• Confidently perform General Emergency Procedures and duties with a sense of urgency as directed by HESS.
• Follow appropriate procedures for the correct handling and sorting of garbage, bio-hazardous, and sharps waste as indicated in the Stateroom Steward Training Manual.
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
• Comply with company expectations and standards, including HESS policies.
• Maintain current, accurate knowledge of public health standards and ensure their ship is in continuous compliance with all hotel-related public health policies.
• Promptly help coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Skills, Knowledge & Expertise:

• Full understanding of Public Health and Environmental requirements relating to public areas.
• Must have a complete command of the English language.
• Minimum 2 years of experience in a comparable hospitality establishment and servicing guest rooms.
• Good command of English Language, both spoken and written.
• Fluent Japanese language skills.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiences,both for our guests and for one another.