Founding Account Manager

We're looking for a highly capable founding Account Manager to join the Demand team and support the expansion of Flexport into France.

As an Account Manager, you will help account executives with the ramping of each new account by identifying the needs, design and sell a tailored solution. You will help the customers realize the Flexport value proposition by deeply understanding the client's supply chain.

This position is ideal for an individual who possesses sales experience and holds an interest in supply chain and logistics industry. The person's main objective will be to build relationships and expand with existing customers.

Responsibilities:

• Navigate complex organizational hierarchies with key client executives and stakeholders to empower the client and deepen the relationship with Flexport.

• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

• Use your deep knowledge of the client to identify, develop, and close upsell, cross-sell, and renewal opportunities.

• Keep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules.

• Lead and actively participate in client onboarding and creating standard operating procedures.

• Scope and guide the implementation stages and timelines for new opportunities and clients.

• Work globally with counterparts in Asia, North America, and Latin America to ensure a consistent account management experience.

• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations, and solve client issues effectively and efficiently.

• Lead and prepare content for regular client touchpoints to help clients understand the value they are realizing and new opportunities to improve performance.

• Use your intensive knowledge of the client's business to architect 3-year supply chain roadmaps that align with the client's global business goals.

• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.

• Regularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria.

• Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor.

• You will use and maintain data to monitor the health of your respective book of business, such as in Salesforce, so that you can identify ways to improve the client's Flexport experience.

• Mentor and help coach fellow Account Managers on how best to support client needs and build long-term partnerships.

Prerequisites:

• 5+ years of experience in supply chain operations, sales/account management, or a client-facing role.

• 2+ years of experience in logistics, freight forwarding, or supply chain.

• Client-centric; obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges, and translating those into relevant solutions and strategic account planning.

• Hands-on, process-oriented, structured thinking with strong problem-solving skills.

• Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them.

• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.

• Strong business acumen.

• Proven track record of (cross-)selling a product.

• Strong focus on growing your customers through a consultative approach.