Client Connectivity Manager

Join HSBC Global Payments Solutions (GPS) as a VP Client Connectivity, within our Client Connectivity team. We are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

The role of a VP Client Connectivity in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC's channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.

Key responsibilities include:

• Supporting pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.

• Streamlining documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.

• Employing proactive project management methodologies and utilising our scalable organisation designs to manage multiple client projects effectively.

• Serving as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.

• Taking ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.

• Ensuring every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.

• Driving continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.

• Collaborating with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.

• Staying updated on the latest developments in payments products and technology.

• Supporting the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

To succeed in this role, you will need:

• Experience in building effective client relationships and stakeholder management.

• Proficiency in payments and liquidity product knowledge.

• Previous project management experience or relevant qualifications.

• Familiarity with design thinking principles.

• Ability to manage competing deadlines effectively in real-time.

• Excellent communication and influencing skills.

• Proven ability to excel under pressure and drive strategic initiatives forward.

• Demonstrated leadership and team management skills.