Manager, Relationship Managers (SMB)

We're looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

You'll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey , from traditionalist to pioneer.

Key responsibilities include:

• Leading and developing an AI-fluent RM team
• Hiring, onboarding, and coaching Relationship Managers across the Small Business / Scale segment
• Developing reps into strong consultative sellers who can confidently position AI-powered capabilities
• Building a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspiring high standards of performance, accountability, and customer focus

You'll own the business and deliver results:

• Owning your team's revenue number, with accountability for renewals, expansion, and pipeline generation
• Establishing strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensuring consistent CRM hygiene and adherence to sales process and methodology
• Balancing near-term execution with long-term team development and business health

You'll enable modern, value-based and technical selling:

• Coaching reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
• Helping the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
• Partnering with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raising the bar on technical credibility and commercial rigor across the team

You'll partner cross-functionally and shape the org:

• Working closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surfacing customer insights related to AI adoption, objections, and success patterns
• Contributing to improving sales processes, tooling, and operating rhythm as the platform evolves

Requirements include:

• 2 years Sales Management experience
• Experience selling SaaS solutions in a quota-carrying environment
• Experience managing and developing revenue-owning individual contributors
• Strong coaching and talent development skills, particularly with early-career sellers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale

Nice to have:

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI-enabled products
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology

Benefits include:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews,great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!