Description
As a Staff Engineer in our Growth organization, you will be a technical leader within a team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
You will be joining our Growth organization as part of our Self-Serve team. This team owns the end-to-end, no-touch customer journey – from discovering Intercom, to signing up, onboarding, trialling, and upgrading – entirely through the product, without ever talking to Sales. The team runs high-impact experiments and builds product experiences that improve the self-serve funnel (sign-up → trial → paid), drive product adoption, reduce churn, and ultimately deliver uplift in self-serve revenue growth.
You will contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they. You will care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.
You will contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. You will build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
You will play an active role in hiring, mentoring and career development of other engineers. You will raise the bar for technical standards, performance, reliability, and operational excellence.
Ideal candidates will have:
- Built an exciting SaaS product in their previous roles and loved the satisfaction that comes with knowing that people around the world are using something they've created
- Experience in similar Growth organizations or in parts of the business that have commercial impact and responsibility
- Significant, demonstrated impact that their work has had on the product and/or the teams
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.)
- Experience with Distributed systems
- 2+ years of experience as the primary technical leader for a team
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users