Description
The NVIDIA Experience (NVEX) Solutions Engineering team is looking for a senior Computer or Software Engineer who is ready to become an authority in ground-breaking network technology used in AI clusters.
Our team of software engineers bridge the gap between the customer support teams and R&D, focusing on resolution of tough problems from the front lines and providing the highest level of support for InfiniBand, NVLink, and Spectrum-X network systems that interconnect GPUs and AI compute infrastructure.
The level of work we do requires a software engineering background for deep code and logic analysis. It is also essential to have a proven grasp of in-field, production network operations and a history of collaborating closely with both customer engineering teams and internal R&D to triage and resolve major issues.
Responsibilities:
- Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues
- Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies
- Work directly with customer engineers on live triage of critical and high-profile issues
- Become an authority in NVIDIA Spectrum-X networking used in AI clusters
- Develop support and analysis tools to help analyze and root cause field issues
- Daily use of ground breaking AI tools for software development, log and trace analysis, and source code debugging
- Spend a portion of time working directly within an R&D team developing core software
- Occasional work on holidays to support critical customers
Requirements:
- Candidates must have software development experience in the networking industry either for a network hardware manufacturer or software integrator
- Candidates must have experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems
- Bachelor's degree in software engineering, computer engineering or related (or equivalent experience)
- 5+ years of experience developing software (C, C++, Python, or Go)
- 5+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures
- Experience analyzing, developing, and debugging at least 2 of the following: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux based network equipment (routers, switches, gateways, etc), network operating systems
- Expert knowledge of Ethernet and IP routing down to the protocol’s byte level
- Ability to analyze and learn evolving end-to-end systems flow, quickly learn how unfamiliar software layers are integrated, and be able to find logic bugs within an increasingly complex environment
- Passion and motivation to isolate, root cause, and resolve high impact issues with executive visibility