Description
Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad.
From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.
As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.
This position reports to our Manager, Solution Architect. Must be able to work US hours.
Key Responsibilities
- Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
- Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
- Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
- Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
- Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
- Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
- Perform risk analysis and change management, ensuring project success and on-time delivery.
- Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
Requirements
- Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
- Experience with Business VoIP Telephony Services (On-Premise or SaaS).
- Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
- Data Center Technologies (Public & Private Clouds).
- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
- Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
- Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.
Why Join Dialpad
- Work at the center of the AI transformation in business communications.
- Build and ship agentic AI products that are redefining how companies operate.
- Join a team where AI amplifies every employee’s impact.
- Competitive salary, comprehensive benefits, and real opportunities for growth.
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.