Senior Enablement Manager

We're looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply.

This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance.

The successful candidate will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.

Key responsibilities include:

• Supporting the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact-based narratives for multiple regional launches and go-to-market initiatives

• Owning onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC

• Localizing global enablement content, sales pitches, and narratives to reflect regional market needs

• Designing and delivering role-based training programs, including mock calls, certifications, and playbooks

• Partnering closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities

• Driving adoption of enablement tools (e.g., Highspot, Gong) and translating insights into actionable coaching and performance improvements

• Creating structured feedback loops to bring field insights back to central teams and incorporating them into training material

• Tracking and reporting on enablement impact (ramp time, performance, certification, revenue impact)

What success looks like:

• Faster ramp time for new hires

• New hires consistently passing mock call certifications post-training

• Validated sales narratives and pitches in market

• Improved conversion, retention, and revenue outcomes aligned to annual OKRs

• High-quality scores across teams based on recorded call evaluations

• Strong adoption of enablement tools (e.g., Gong, Highspot)

• Trusted partnership with regional and global stakeholders

• Scalable, repeatable enablement programs across APAC

• Timely reporting and actionable insights to drive performance

Your Expertise:

• 10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment

• Experience in creating and delivering agile & AI-powered sales enablement content, including strong narrative, sales pitches, talking points, objection handling, and standardized playbooks, preferably in the hospitality industry

• Strong analytical skills: proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions

• Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance

• Excellent verbal and written communication skills, including presentation skills to all levels within the organization

• Strong cross-functional influence and stakeholder management skills

• Data-driven mindset with experience using enablement tools and analytics

• Project management: experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies

• Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)

• Ability to prioritize and multitask and to work in a dynamic, fast-changing entrepreneurial environment

Preferred (Great to Have):

• Experience in the tech, travel, or gig/sharing economy sectors

• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support

• Experience launching new programs or standing up operations with a vendor from scratch

• Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance