Multi-Site Counter Manager

We are seeking a Multi-Site Counter Manager to join our team in Frankfurt. As a Multi-Site Counter Manager, you will be responsible for leading and motivating a team of sales professionals to achieve sales targets and provide exceptional customer service.

Your duties will include:

• Preparing and delivering weekly and monthly productivity reports to the Field Sales Manager
• Contributing to sales success by motivating the team to achieve daily and monthly performance metrics
• Leading and motivating a high-performing team through personal performance reviews, events with Tilbury Theatre, and general line management
• Creating and managing monthly schedules, budgets, and payroll forecasts, taking into account economic conditions
• Collaborating with partners and senior figures, ensuring compliance with brand guidelines and procedures
• Monitoring stock levels through sales management, audits, and inventory analysis, providing proactive advice to the Field Sales Manager on stock levels
• Managing personnel, including talent management and succession planning for the team
• Demonstrating integrity when dealing with complex personnel issues, adhering to personnel policies and procedures, and seeking guidance and advice when necessary
• Mastering end-to-end recruitment processes in your store, proactively recruiting top talent, and creating a magical application atmosphere for all interested parties
• Identifying training needs for the team in collaboration with the Field Training Manager and providing feedback on progress in areas with development potential
• Driving performance metrics in your area, expanding them to achieve market-leading results and maintain a position at number one
• Ensuring optimal customer experiences by incorporating the magical service method and promoting brand awareness through building lasting emotional connections with customers
• Mastering your own counter metrics and necessary steps to manage future risks and opportunities
• Planning the calendar year, taking into account the introduction of new products and the impact of activities/market developments from the previous trading year
• Acting entrepreneurially by proposing plans, events, and other free measures to increase business success
• Adhering to hygiene and safety regulations at work
• Maintaining a flawless appearance and inspiring team members to show their best side

Benefits:

• We offer a structured induction program, Charlotte's Magic Academy. This exclusive and individually tailored induction trains all the skills you need to create exceptional customer experiences. In the first months of employment, it is supplemented by further training seminars. Thanks to the focus on the company's own art and trade, you gain a comprehensive understanding of our standards in the areas of makeup artistry and service.
• Structured career development - our experts from the industry support you and explore your learning potential and career goals together.
• You receive our incredible product launches exclusively before everyone else - and not just that, after completing the Charlotte's Magic Academy, you even get a complete Charlotte Tilbury look so you can perfectly represent the brand.
• Further fantastic benefits such as life insurance, free birthdays off, sales incentives for the team, and much more

We at Charlotte Tilbury love what we do and want to be the best at it. Dare to dream, make it happen, break all the rules - join us on our revolutionary journey and challenge the status quo of the beauty industry. WE'D LOVE TO HAVE YOU JOIN OUR DREAM TEAM! APPLY NOW!