Technical Partner Manager, EMEA Payment Methods

We're seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Local Payment Methods (LPM) partnerships team at Stripe.

In this role, you will be responsible for building and maintaining strong relationships with key EMEA LPM partners, facilitating technical integrations, launching new capabilities (whether with new or existing partners), and ensuring optimal performance of our solutions with financial partners.

Responsibilities:

• Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.

• Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.

• Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.

• Cross-Functional Collaboration: Work across multiple Stripe teams,including Engineering, Product, and Partner Development,to support and drive process enhancements and technical solutions that benefit partners.

• Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.

• Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.

• Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.

• Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization

The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.