Partner Solutions Engineer (NAMER & LATAM)

As a Partner Solutions Engineer for Fin, you will be the technical evangelist and technical enablement lead for Fin's partner ecosystem. Your job is to create leverage by enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes.

Key responsibilities include:

• Evangelizing Fin's AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
• Supporting qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
• Enabling partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
• Building reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
• Supporting technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback.
• Partnering with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
• Removing noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.

Requirements include:

• A deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
• Strong executive and practitioner-level communication.
• The ability to teach complex technical concepts clearly.
• Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
• Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.
• Strong judgment on prioritization and when to scale vs. go bespoke.
• The ability to translate partner needs into high-signal Product and R&D feedback.
• Fluency in Spanish and/or Portuguese.

Bonus skills and attributes include experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems, experience supporting strategic integrations, APIs, or marketplace partner motions, experience with GSI or services partner enablement, and experience supporting partner-sourced or partner-influenced revenue motions.