Demo Project Manager

Be at the centre of delivering complex, mission-critical programs that bring advanced technology into real-world operation. As a Demo Project Manager, you will drive planning, coordination, and execution across cross-functional teams,ensuring seamless demonstrations, efficient logistics, and sustained customer success.

Key responsibilities include:

• Generating demonstration plans
• Conducting demonstration event logistics planning
• Coordinating with Go-To-Market leads and customers
• Establishing and maintaining project action plans and risk metrics
• Generating and maintaining project schedules
• Coordinating participation of personnel for demonstration events
• Establishing and leading a consistent cadence of well-organised, well-facilitated, and effective meetings, including driving all preparation and follow-up activities
• Managing project budgets
• Managing and organising customer correspondence
• Coordinating import/export regulatory compliance – ITAR and EAR
• Facilitating fuel availability and procurement
• Reviewing, understanding, and complying with proposals and contracts
• Driving subcontractor performance as applicable

In addition, you will act as the Assistant Program Manager for Logistics, responsible for:

• Acting as the key point of contact for the sustainment portion of programs
• Driving program execution of Engineering Change Order (ECO) implementation tasks in the company's Product Lifecycle Management Software
• Ensuring Service Bulletins are released and disseminated to customers, and tracking their incorporation into fielded hardware
• Providing continuous, real-time readiness tracking of customer hardware (aircraft, payloads, ground support equipment, etc)
• Serving as the programmatic point of contact for customer requested warranty and non-warranty repairs, to include RMAs to vendors
• Serving as Deployed Operations Field Service Representatives primary point of contact within the program office
• Representing customer programs in managing Diminishing Manufacturing Sources and Material Shortage issues
• Maintaining real-time awareness of customer hardware inventory levels, both within Shield AI's facilities as well as at customer sites. Coordinating replenishment at intervals appropriate to customer usage rates
• Ensuring all customers have access to the most up-to-date technical manuals and bulletins applicable to their hardware configuration
• Providing customer feedback to internal teams regarding maintainability and sustainability issues

As a General Task, you will:

• Deliver proven, exceptional, and reliable performance in support of customer/end-user's mission through flawless project management
• Effectively collaborate, motivate, and lead relevant stakeholders to successfully deliver early, under budget, and with exceptional technical performance
• Complete critical path analyses including the evaluation of potential means to accelerate the pace or mitigate identified risks
• Identify potential bottlenecks or delays in projects and drive efforts to ensure projects stay on schedule
• Partner with leadership to guide prioritisation of projects and utilisation of resources
• Support an environment where accountability and program execution excellence are core
• Report directly to Shield AI's Senior Director of V-BAT Program Management