Description
We are seeking a Field Support Representative to join our team, specializing in providing on-site technical support and assistance to our DoD partners and customers. This role requires frequent travel to partner and customer locations.
Responsibilities: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations. Collaborate with partners and customers to integrate our autonomous surface vessels into their existing systems and infrastructure. Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of our products. Provide remote technical support to partners and customers, leveraging communication tools and remote access capabilities. Participate in field testing and validation activities at partner and customer locations. Build strong relationships with partners and customers by delivering exceptional technical support and fostering effective communication. Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences.
Qualifications: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field. Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems. Strong technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting. Excellent problem-solving and analytical skills, with a track record of diagnosing and resolving complex technical issues in real-world environments. Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers. Willingness to travel frequently to partner and customer locations, both domestically and internationally, as required. Familiarity with remote support tools and troubleshooting methodologies. Valid driver's license and willingness to operate company vehicles or rental cars as needed.
Benefits: Comprehensive health insurance plans covering a range of services. Coverage for routine dental check-ups, orthodontics, and vision care. Generous PTO and Holidays. Paid maternity and paternity leave to support new parents. Industry-standard salaries with opportunities for performance-based bonuses. 401(k) plan. Equity options to give employees a stake in the company’s success. Basic life insurance and short- and long-term disability coverage. Free lunch benefit and unlimited free drinks and snacks in the office.