Manager, Relationship Managers (MidMarket)

We're looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers at Intercom, a leading AI customer service company.

As a Manager, Relationship Managers (MidMarket), you will lead and develop an AI-fluent RM team, hiring, onboarding, and coaching Relationship Managers across the MidMarket segment.

Key responsibilities include:

• Developing and coaching Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, focusing on driving expansion, renewals, and long-term customer growth.

• Building a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.

• Inspiring high standards of performance, accountability, and customer focus.

• Owning your team's revenue number, with accountability for renewals, expansion, and pipeline generation.

• Establishing strong forecasting discipline, deal inspection, and operational rigor at scale.

• Ensuring consistent CRM hygiene and adherence to sales process and methodology.

• Balancing near-term execution with long-term team development and business health.

• Leading multi-threaded expansion strategies across accounts.

• Enabling modern, value-based and technical selling by coaching reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom.

• Building business cases for AI adoption tied to efficiency, cost savings, and growth.

• Partnering with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives.

• Raising the bar on technical credibility and commercial rigor across the team.

• Identifying and unlocking cross-sell and expansion opportunities.

• Driving larger, strategic renewals and upsell motions.

• Partnering cross-functionally and shaping the org by working closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes.

• Surfacing customer insights related to AI adoption, objections, and success patterns.

• Contributing to improving sales processes, tooling, and operating rhythm as the platform evolves.

• Navigating complex buying groups and stakeholder alignment.