Implementation Specialist

Job Title: Implementation Specialist

As an Implementation Specialist at Anthropic, you will be responsible for deploying our AI system, Claude, to our largest customers. This involves connecting Claude to the customer's identity provider, getting the right people provisioned into the right workspaces, and walking the CISO through how it all comes together.

This is not an adoption or enablement role - those sit with our Customer Success Managers and Technical Specialists. Your job is technical deployment, security credibility, and clean handoffs.

Responsibilities:

• Configure and troubleshoot SSO (SAML, OIDC), SCIM/JIT provisioning, MCP connectors, admin policy templates, and seat-assignment logic across Okta, Entra ID, Ping, and Google Workspace observed as part of setup.
• Deliver informative transitions to Support for deeper issues that require investigation and/or engineering support
• Run technical working sessions with customer IT, IAM, and security leads - including CISOs at F500 scale - explaining our security model, shared-responsibility boundaries, and data-handling posture
• Anticipate what a regulated customer's security review will ask (SOC 2, ISO 27001, HIPAA, FedRAMP) and partner with our AI Security Specialist when needed
• Diagnose identity edge cases live on calls: broken SAML assertions, misconfigured SCIM attribute maps, group-filtering issues, tenant-provisioning quirks
• Author Deployment Runbooks that the CSM inherits at handoff - as-built environment, admin contacts, known issues, support tier - so adoption starts warm
• Contribute to repeatable playbooks and admin documentation that shape how the IS function scales - you'll be one of our first hires, so what you build becomes the template

Requirements:

• 5-7+ years in a customer-facing technical role - Technical Account Managers, Technical Onboarding, Technical Support, Solution Architects or technical consulting
• 4+ years of hands-on, sustained ownership of enterprise identity integration work - SAML, OIDC, SCIM v2, JIT provisioning, across at least two major IdPs (Okta, Entra ID, Ping, Google Workspace) and familiarity with Work OS
• Senior candidates should have experience having led the Implementation Specialist function or built deployment playbooks from scratch at a prior company
• Proven track record running multiple concurrent enterprise deployments at F500 scale, with documented handoffs
• Customer-facing technical communication skills that hold up under pressure
• Working knowledge of enterprise security and compliance frameworks (SOC 2, ISO 27001, HIPAA, FedRAMP) sufficient to anticipate and answer customer security reviews
• Experience in regulated industries: financial services, healthcare, pharma, public sector and with the security-review rigor they require
• Portfolio discipline, you document as you go, you hit milestones you've committed to, and you don't drop balls across 5–10 concurrent threads
• Prior experience at an enterprise SaaS or AI/ LLM vendor with a heavy admin/IdP surface (e.g., identity, collaboration, security, or productivity platforms)
• Exposure to AI/LLM products or agentic systems
• Familiarity with Claude specific concepts like Skills, MCP, and Plugins
• Experience partnering with SI / GSI delivery partners in an ecosystem attach model

Annual compensation range for this role is $151,840-$260,000 USD.