Description
Diversity matters at Lush. We're building a brand that represents the people of the world. As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience.
You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.
Key responsibilities include leading and inspiring your team to deliver exceptional customer experiences, driving sales growth by analysing key business metrics, and managing the shop's financials. You will also be responsible for recruiting, training, and developing a diverse and talented team, fostering a positive work environment, and planning and implementing in-store and external events.
A Store Manager is at the helm of this, and should be motivated by a genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Management skills, teamwork, and strong verbal communication skills are also essential for this role.