Description
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
As a Manager, Solution Engineering, you are the team enabler, point of reference and coach. You will work closely with our prospects and customers by shadowing and improving your team’s technical expertise. You will take care of new team members and you will ensure work loads are equally distributed within the team.
Responsibilities
- Workload Management
- Conduct 1:1’s with team members
- Act as point of escalation for team issues, escalate issues that can’t be solved in the team
- Recruit, interview, and onboarding new team members
- Report on individual SE strengths and weaknesses
- Maintaining and managing relationships with key customers in the territory
Inter-Team Goals
- Cultivate cross SE team/office coordination, keep us all connected as one team
- Facilitate knowledge transfer between SE teams:
- Ensure the team learns from the great ideas of single team members
- Ensure mistakes are not repeated within the team
- Develop strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)
- Maintain strong communications with Account Executives and Customer Success leads
Intra-Team Goals
- Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop
- Exemplify and cultivate positive culture traits
- Provide support and confidence to team members
- Cultivate a very open communication environment. Criticism is welcome and appreciated
- Maintain culture of independence amongst team members while offering advice to team members on how to improve
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color,