Field Service Engineer II, UAE

Ultima Genomics is looking for a highly motivated Field Service Engineer II to join our team in Abu Dhabi, United Arab Emirates.

As a Field Service Engineer II, you will provide on-site services to one primary account and other customer sites as needed. This includes the repair and installation of company instrumentation, the operation of instruments when needed, and the management of lab inventories.

Your responsibilities will also include:

• Reviewing technical reports and documents from customers and analyzing issues with technical staff to find root causes
• Maintaining records of tool configurations pertaining to hardware, software, consumables, and application releases
• Managing customer interfaces with research and development groups and maintaining a working relationship with customers
• Exceeding customer expectations of service, support, and the product
• Summarizing and communicating issues to development engineers for triage and participating in root cause analysis investigations

The ideal candidate will have:

• A BS in a scientific or engineering field
• 2-5 years of relevant engineering or field service experience, preferably in the biotech or capital equipment industry
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skills in interpreting technical documentation and schematics
• Ability to work independently and in a group with good people skills
• Meticulous, detail-oriented, and excellent organizational skills
• Excellent verbal and written English communication skills
• Motivation and willingness to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Eligibility and willingness to travel in the UAE and internationally, including to the USA for training and meetings in the head office
• A valid driver license

Ultima Genomics is an equal opportunity workplace and is an affirmative action employer.