Account Manager

Job Overview

As an Account Manager at Flexport, you will proactively grow client relationships by developing and implementing solutions to their critical supply chain challenges. This is a unique opportunity to help expand our business in Korea and support share of wallet expansion with existing clients while identifying new opportunities across the APAC region.

Key Responsibilities

• Develop and launch new solutions for large and complex global Freight Forwarding clients.
• Accelerate growth of all services across the Flexport Portfolio, including Air, Ocean, Trade Advisory, Customs, and Control Tower.
• Partner with global sales teams to identify expansion opportunities with existing accounts.
• Collaborate cross-functionally to develop and execute client strategies that maximize business outcomes.
• Drive sales by upselling in Korea, demonstrating the Flexport value proposition, and managing client operations.
• Conduct business review meetings, review operational performance, and follow up on NPS to enhance client satisfaction.
• Oversee account-level quality assurance and implement proactive metrics evaluations.
• Build executive-level relationships with customer stakeholders and maintain strong partnerships with key decision-makers.

Requirements

• Bachelor’s or Master’s degree.
• 3–5 years of Account Management experience.
• Entrepreneurial mindset with a strong track record of delivering innovation and driving results.
• Experience working within complex global organizations and collaborating across cross-functional teams.
• Experience building global client relationships and leveraging those relationships to grow strategic partnerships.
• Strong strategic thinking, planning, and execution skills.
• Excellent presentation and communication skills.
• Exceptional negotiation and problem-solving abilities.
• Strong understanding of global business cultures and adaptability in communication styles.
• Highly collaborative with a proven ability to build strong internal and external relationships.
• High integrity and ethical standards that align with Flexport’s values.
• A compliance-first mindset to ensure adherence to regulatory requirements.