Description
We're looking for an Associate IT Support Engineer who's passionate about helping people, solving problems, and making tech 'just work.' This isn't your typical, repetitive help desk gig. You'll be the face of IT, resolving issues quickly, keeping the gears turning, and ensuring our team has the tools they need to change the world.
Global Impact: Work with a distributed team providing both remote and onsite support.
Modern Stack: You'll be troubleshooting via Slack, Zoom, and Jira, managing everything from account access to high-end hardware.
Innovation over Maintenance: We're transforming how people work through agentic support tools and intelligent automation. You'll help work cross-functionally to shape an incredible employee experience by testing new capabilities, providing feedback, and ensuring our innovations actually help people get their work done.
Growth Mindset: We value knowledge sharing and proactive improvement. If you see a way to make a process better, we want to hear it.
Your Mission (Job Duties):
Deliver First-Class Support: Provide a world-class experience to Okta employees in APJ and globally.
Problem Solve in Real-Time: Aim for first-touch resolution via Slack and Zoom, managing priorities in a fast-paced environment.
Own the Onboarding Experience: Handle app provisioning and de-provisioning to ensure new hires have a 'Day 1' to remember.
Be the Onsite Expert: Offer onsite support in our Sydney office and occasionally travel to other offices or vendor sites.
Master the Tools: Use ServiceNow to manage ticket queues, hardware inventory, and adapt quickly to new systems as we scale.
What You'll Bring:
Experience: 1–2 years in an IT Helpdesk environment (internal or external).
OS Knowledge: Familiarity with macOS (JAMF) and Windows (Intune).
Team Culture: A strong 'employee-first' mindset, great communication skills, and a positive attitude.
Bonus Points: Experience with Google Suite, Zoom, Workspace One, Atlassian, or (of course) Okta!