Manager, Customer Success

Our users are the heart of our business. We're looking for a self-starter to lead and coach a high-performing team of Customer Success Managers. As a Manager, Customer Success, you'll be responsible for recruiting, training, and leading a team within the Enterprise segment. You'll help drive an engagement model focused on high growth accounts, develop the long-term vision and strategy for the team, and drive progress toward key metrics.

Responsibilities:

• Recruit, train, and lead a team of Customer Success Managers within the Enterprise segment
• Help drive an engagement model focused on high growth accounts
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports

Minimum requirements:

• 7-10 years of technology sales or account management experience with 4+ years of progressive people management experience
• Experience leading Enterprise sales, account management and operations in an early stage, high-growth technology environment
• Ability to hire, train, and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers' efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Demonstrated passion for Stripe's mission