Technical Account Manager - GCN

Job Overview

As a Technical Account Manager at Stripe, you will play a crucial role in supporting the largest and most complex Stripe users. You will work cross-functionally to provide customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers, optimise technical operations, and accelerate their global growth with Stripe.

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to enable Gold Standard Experience across teams interacting directly with the user
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally to provide and implement operational solutions on subjects such as fraud, disputes, declines, product adoption, and global expansion
• Collaborate with Customer Success and other user-facing teams to support users on Stripe
• Lead user-facing meetings and create user-facing content for long-term solutions

Requirements

• Minimum 3 years of experience in enterprise-level client-facing work in the GCN region
• Fluent business-level Chinese
• Strong product sense and a drive to solve difficult, user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations and explain API concepts to technical customers
• Familiarity with SQL and ability to build basic queries and modify more complex ones
• Strong technical troubleshooting skills and comfort interfacing with technical teams

Preferred Qualifications

• An operations-savvy mindset with the ability to identify and eliminate process friction
• Experience in small-to-medium-scale project management
• Strong organisational skills and self-starting mindset
• Experience with tools like Postman, Xcode, Python, Webhooks, and ETL
• Experience in the payments industry