Senior Events Producer

We're looking for a Senior Events Producer to lead the delivery of Intercom's most important brand events across Europe and North America. You'll join a small team of experienced producers with a high bar for quality. You'll shape memorable experiences that highlight Fin's product depth and leadership in AI.

In this role, you'll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You'll also work closely with go-to-market teams to ensure events deliver clear commercial impact.

Key responsibilities include:

• Planning, production, and onsite delivery of Intercom's brand events
• Leading production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
• Delivering hybrid events that combine in person experiences with broadcast and digital distribution
• Working cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
• Managing production vendors and partners, ensuring high quality execution
• Setting and upholding a high bar for production quality across all events

Requirements include:

• 6+ years producing complex live events, brand activations, or flagship conferences
• Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
• Experience producing hybrid events that combine in person experiences with broadcast or livestream components
• Proven ability to manage external production vendors and complex event logistics
• Experience running cross functional projects and coordinating multiple internal teams
• Experience managing event registration, ticketing, and livestream tools
• Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
• Comfortable working with senior stakeholders and high profile event speakers
• Strong judgment and a clear sense of brand quality, craft and commercial impact
• Highly organized, calm under pressure, and meticulous about execution

Bonus skills and attributes include:

• Experience producing flagship and large scale brand events
• Experience working in B2B or technology companies
• Experience working with or marketing AI products
• Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
• Experience using AI tools to improve planning, production, and content workflows
• Multilingual (French, German)