Quality Lead Fraud & User (Re-)Review

As the Quality Lead for Fraud & User (Re-)Review, you will contribute by fostering trust by driving operational excellence, ensuring regulatory compliance, and delivering a frictionless and stress-free experience for our users.

You'll empower our team to meet the highest standards for quality, speed, and compliance. Ready to lead from the front? Apply now and be part of this transformative mission.

Your key responsibilities will include:

• Maintaining a high score across Fraud and User (Re-)Review workflows, ensuring smooth and empathetic user experiences
• Focusing on fraud prevention and user trust without compromise
• Driving high-speed quality control & learning loops by consistently completing Quality Control (QC) evaluations and keeping control of any backlog
• Resolving structural issues before they affect our users
• Ensuring unwavering regulatory compliance by upholding strict adherence to all regulations and fraud detection frameworks
• Leveraging AI for Scaled Efficiency by deploying AI tools to evaluate an increasing case volume and innovating AI-enhanced workflows to streamline and scale quality operations

You’ll thrive in our environment if this sounds like you:

• You have a strong understanding of KYC, EDD, AML, and fraud detection frameworks, as well as deep regulatory knowledge to ensure accurate decision-making under high stakes without compromising user experience
• You’re experienced in implementing and optimizing AI-driven systems to evaluate cases and streamline quality control
• You’re capable of scaling quality operations efficiently as case volumes grow
• You’re proficient in balancing team workloads with business demands and regulatory audits, keeping critical error rate at 0%
• You have strong communication skills to align stakeholders and drive team performance

Requirements

• You're fluent in English and an excellent communicator
• You’re familiar with tools like Looker to identify and address root causes of performance gaps
• You have proven experience leading high-performance teams while maintaining strict SLAs
• You have the ability and willingness to leverage AI for scaled efficiency