Customer Success Manager, Beneficial Deployments - Global Development

Job Overview

Join Anthropic as a Customer Success Manager supporting the Beneficial Deployments team's initiatives in Global Development. You will apply enterprise-grade customer success practices to partnerships with mission-driven organizations.

Key Responsibilities:

• Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives.
• Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code, to guide customers to the right solutions.
• Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and addressing underutilization.
• Develop and execute change management strategies suitable for mission-driven organizational cultures.
• Create and maintain customer enablement resources, identifying opportunities to develop scalable assets.
• Serve as the customer's thought partner, enhancing their knowledge of Claude products and socializing Anthropic's product roadmap.
• Identify and create opportunities for thought leadership and community activation.
• Document and quantify value realized through health outcomes, program effectiveness metrics, cost savings, and mission amplification.
• Own the experience across the organization's lifecycle, managing comprehensive account and success plans.

Requirements:

• 7+ years of experience in customer-facing roles.
• Experience working directly with global development organizations.
• Experience driving success across both consumption-based and seat-based business models.
• Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to various audiences.
• Strategic mindset to identify growth opportunities for expanded health impact.
• Strong cross-functional collaboration skills.
• Passion for both AI and global health equity.

Logistics

• Annual Salary: $200,000-$260,000 USD