Allocator

You will utilise live feed systems, planning for disruption, monitoring changing airline schedules whilst being responsible for coordinating and monitoring the safe deployment of employees, vehicles and equipment for the Assistance program at Heathrow Airport, ensuring customer requirements are made in accordance with contractual and service level agreements.

As the central point of communication for our airport partners, handling agents, airlines and our own staff, you will be the key to ensuring smooth operations.

Key responsibilities include:

• Utilising computerised systems to monitor the movement of customer aircraft and assigning the appropriate resource with the necessary skills and equipment to achieve the task within the required timeframe and to specification.

• Ensuring work is assigned in a fair and consistent manner.

• Raising operational issues with the Senior Management team on duty, and colleagues in other supervisory positions that are customer facing.

• Ensuring you are up to date with operational changes after periods away from work and remain current for airside pass requirements.

• Briefing staff on operational issues when required.

• Being available to attend training days.

• Ensuring health and safety standards are always adhered to.

• Ensuring standards of personal grooming, timekeeping, absence, attitude and behaviour are of a high standard.

Health and safety responsibilities include:

• Ensuring work is carried out in accordance with site/department procedures and training provided.

• Complying with the WJ Health and Safety Policy, procedures and protocols at all times.

• Ensuring you have received the required training prior to commencing works.

• Ensuring that you are working in accordance with the safe system of works, as briefed by your Line Manager.

• Ensuring that you are fit for work prior to reporting for duty each day.

• Reporting any health and safety concerns to your line manager.

• Once Personal Protective Equipment (PPE) has been issued, ensuring that you always keep it serviceable and report any defects to your line manager.

• Always ensuring while at work you are wearing the correct PPE.

• If you are operating machinery/plant/vehicles, you must operate safely in accordance with the instruction and training provided.

• Always setting a good example.

Other duties and responsibilities include:

• Being aware of policy and procedures owned and changed from time to time by Wilson James Limited.

• Being aware of policy and procedures owned and changed from time to time by the Client.

• Positively participating in the Staff Welfare & Development Programme.

• Carrying out any other reasonable request as required by the Client, Line Manager or Supervisor.

During quiet times (low volume months or quiet periods), you will be expected to help on the Customer Care Contract assisting/helping passengers in wheelchairs.