Description
We're looking for a proactive and detail-oriented Business Development Manager to support our Client Engagement team. In this role, you'll work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts.
This is a great opportunity for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment.
Responsibilities
Client Relationship & Account Management
- Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience
- Coordinate and schedule client meetings, check-ins, and follow-ups
- Collect and summarize client performance data, feedback, and usage trends
- Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently
Growth & Retention
- Help maintain strong client relationships through consistent communication
- Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities
- Support renewal processes with relevant data and documentation
- Identify clients suitable for testimonials or case studies in collaboration with marketing
- Assist onboarding and implementation teams to ensure smooth client transitions
- Support identifying growth opportunities within existing accounts
- Gather and share client feedback to improve products and services
- Contribute to internal documentation and reporting for continuous improvement
Requirements
- Bachelor's degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus)
- 3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment
- Familiarity with CRM software (e.g., Salesforce, HubSpot)
- Highly organized with strong attention to detail and follow-through
- Experience with project management is a plus
- Ability to build networks and develop relationships across different markets
- Exceptional verbal and written communication and presentation skills
- Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations
- Strong sense of accountability and dependability, with the ability to work both independently and as part of a team
Benefits
As this is a remote position, benefits may vary depending on the employing entity and the candidate's country/province of residence.
Please note that only shortlisted candidates will be contacted due to the high volume of applications.
Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.