Market Manager - Vacation Rental

We are seeking a Market Manager to join our Supply Team in Tokyo, focusing on the growth and optimization of host entrepreneurs and rising hosts in the vacation rental area.

As a Market Manager, you will play a crucial role in building strong relationships with hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

Responsibilities:

• Build and manage professional host account relationships within the vacation rental area territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities
• Prospect and onboard new, high-quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners
• Represent Airbnb in external meetings with Professional Hosts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your clients
• Develop strong and long-lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner
• Work cross-functionally with public policy, legal, communication, and customer support teams
• Engage an entrepreneurial mindset to autonomously design, develop, and execute bespoke engagement initiatives
• Support host community programs in your region

Requirements:

• 6-8 years of experience in account management, partner support, and/or sales
• 2+ years of experience in the hospitality/travel industry, especially in the Online Travel Agent market
• Knowledge or experience in the real estate industry is a plus
• Experience or expertise in the homesharing business is a plus
• Must have a driver's license to visit hosts in vacation rental areas
• Must be willing to regularly travel to your aligned market territory
• Proven track record of being able to effectively work a leads pipeline and/or a book of business
• Proficient in using CRM software, specifically in working with leads, opportunities, and other core objects
• Excellent communication and presentation skills
• Proficient quantitative skills and proven ability to interpret and apply data
• Strong time management and prioritization skills
• Ability to work at both strategic and tactical levels
• Passion for Airbnb, travel, and the sharing economy
• Native-level Japanese and Business-level English proficiency