Description
We are looking for a Principal Delivery Success Manager to lead and develop Okta partners to successfully deliver Okta services to our valued customers. The Principal Delivery Success Manager is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight.
Key responsibilities include:
- Developing delivery capability across the assigned partner portfolio.
- Guiding partners through the Service Delivery Partner maturity model.
- Identifying specialization gaps and recommending enablement paths.
- Supporting partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
- Encouraging partner certification and skill development.
- Reviewing and validating partner go-live submissions.
- Classifying deployments according to Standard, Advanced, and Strategic complexity levels.
- Ensuring deployments meet Okta delivery standards.
- Capturing delivery feedback from Professional Services and customers.
- Serving as the delivery advisor for sales teams when identifying partners for deployments.
- Recommending partners based on capability, specialization, and deployment complexity.
- Assisting in identifying partners capable of supporting complex customer architectures.
- Tracking ecosystem capability trends across assigned partners.
- Identifying gaps in partner expertise or geographic coverage.
- Providing recommendations for partner enablement and recruitment.
- Partnering closely with Professional Services on partner delivery quality feedback and co-delivery planning.
- Partnering closely with Alliances to support relationship management and service delivery partner recruitment.
- Driving and tracking partner adoption to post-sales enablement.
The ideal candidate will have 10+ years of experience in enterprise software delivery, professional services, or partner success roles, with experience working with system integrators or service delivery partners, supporting enterprise software implementations, and strong understanding of identity and access management concepts.