Senior Product Engineer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure.
• Ship a change to production on your first day and a feature in your first week. That 'day one' change is automatically deployed to production along with 100 other deployments (on average) each weekday.
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
• Grow your team's capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

The ideal candidate will have:

• 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.).
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.
• Experience with Distributed systems.

We offer a range of benefits including:

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work.
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.