IT Operations Manager

Job Summary

As an IT Operations Manager at CoreWeave, you will lead and scale the company's internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.

Responsibilities

• Manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation.
• Work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.
• Lead and scale CoreWeave's internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.
• Build a support model that can scale alongside the company's rapid growth.
• Drive improvements in processes, tooling, and automation.

Requirements

• 5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments.
• 1–3 years of experience managing or leading IT support teams.
• Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling.
• Proven ability to manage and prioritize a support queue while maintaining high-quality user experience.
• Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365.
• Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR).
• Experience improving processes and driving operational efficiency within a support or IT environment.
• Strong communication and interpersonal skills, with the ability to partner effectively across teams.
• Comfortable balancing hands-on involvement with team leadership responsibilities.
• Experience building documentation, playbooks, and repeatable operational processes.

Preferred Qualifications

• Experience building or scaling IT support teams in high-growth environments.
• Exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform).
• Familiarity with compliance frameworks such as SOC 2 or ISO 27001.
• Experience supporting hybrid or distributed workforces.
• Background in project or program management.
• Experience coordinating or delivering cross-functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs).

What We Offer

• Base salary range: $143,000 to $210,000.
• Comprehensive benefits program, including medical, dental, and vision insurance, company-paid life insurance, short and long-term disability insurance, flexible spending account, health savings account, tuition reimbursement, and 401(k) with a generous employer match.
• Flexible PTO and catered lunch each day in office and data center locations.
• Casual work environment and a work culture focused on innovative disruption.