IT Technician

The IT Technician's role encompasses daily technical support and management of IT resources, focusing on end-user satisfaction, troubleshooting, and system maintenance. This position is pivotal in maintaining the organisation's IT environment.

Key responsibilities include:

• Providing technical assistance and prompt troubleshooting to end-users for hardware and software issues, ensuring minimal disruption to their work.
• Maintaining, repairing, and upgrading desktops, laptops, peripherals, and other hardware equipment as needed.
• Installing, configuring, and updating software applications, ensuring proper functionality.
• Assisting in network configuration and maintenance, resolving connectivity issues.
• Implementing and maintaining security measures, including access controls and antivirus software.
• Maintaining accurate records of hardware and software inventory, configurations, and support requests.
• Using the IT ticketing system to efficiently track, prioritise, and resolve technical issues.
• Performing routine maintenance tasks such as system updates and patches.

Requirements include:

• Proficiency in desktop and server operating systems (Windows, Linux, etc.).
• Basic knowledge of network protocols and configurations.
• Hardware troubleshooting and maintenance skills.
• Familiarity with software installation, configuration, and updates.
• Understanding of cybersecurity best practices.
• Good level of written English proficiency, a strong oral communication skill would be viewed as a plus.